Field Service Technician

Kansas City

The Field Service Technician is responsible for providing diagnostic and repair service for engine and electric forklift trucks, reach trucks and warehouse equipment. They would work efficiently to solve customer problems, complying with all safety and process requirements. Promote aftermarket parts, service and service contracts to contribute to the overall sales growth.

Responsibilities

  • Knowledge of forklift equipment maintenance, electrical troubleshooting, ability to diagnose and repair lift trucks
  • Ability to read schematics (hydraulic and electric)
  • Complete annual certifications and inspections
  • High level of quality of work directly influences customer satisfaction, loyalty and departmental profits
  • Candidates must have strong technical knowledge but also be professional and have a very high level of personal integrity and accountability
  • On-call (after hours) duties and some in-state travel required
  • On-site training provided

Skills Required

  • Minimum of 2 years of repairing and maintaining all types of forklift/automotive products/equipment
  • Possess a clean driving record
  • Can lift up to 50 lbs
  • Must have own mechanics tools
  • Team player who works productively with a wide range of personalities
  • Manages time effectively and adapts quickly to changing priorities
  • Able to work independently with some direction
  • Must have safe work habits and history
  • Must have the ability to document all work performed
  • Effective listening and good phone skills
  • Strong problem solving/analytical abilities
  • Strong commitment to quality customer service
  • Strong verbal, written, and interpersonal communication skills in a small team setting
  • Excellent organizational skills
  • Dedicated to Customer Satisfaction
  • Comfortable using and understanding metrics
  • Strong computer skills and smartphone technology knowledge

Benefits:

  • Competitive pay scale
  • Health, Dental, Life, STD, and Section 125 flexible spending accounts
  • Paid Time off, Holidays, 401K with match
  • Company vehicle provided – requires a valid driver’s license, drug test and background check

Job Type: Full-time

Experience:

  • mechanical: 2 years